Terms of service

Terms of Service

These Terms of Service govern your use of the Oyaseraya website and services provided by Oyaseraya Kozmetik Ltd. Şti. By accessing or purchasing from our website, you agree to these terms.

Scope of the Service

Oyaseraya provides cosmetic and skincare products for personal use. All content, visuals and product descriptions on our website are for informational purposes. We reserve the right to make changes to products, prices or website content without prior notice.

User Responsibilities

Users agree to provide accurate, complete and up-to-date information when creating an account, placing an order or contacting us.
Users must not engage in activities that:

Violate applicable laws
Interfere with the functioning of the website
Infringe on the rights of Oyaseraya or others
Attempt to access unauthorized areas or systems

Any misuse of the website may result in restricted access or legal action.

Ordering and Payment

All orders placed through our website are subject to availability and acceptance.
Prices, promotions and product availability may change without notice.
Payments are processed securely through iyzico. Your card information is not stored on Oyaseraya servers.

We reserve the right to refuse or cancel an order in cases such as suspected fraud, incorrect pricing, product unavailability or violation of these terms.

Intellectual Property

All trademarks, images, product designs, packaging, text, logos and other intellectual property displayed on our website belong to Oyaseraya Kozmetik Ltd. Şti. or are licensed for our use.
No content from the website may be copied, reproduced, modified or distributed without prior written permission.

Limitation of Liability

To the maximum extent permitted by law, Oyaseraya Kozmetik Ltd. Şti. is not liable for:

Indirect, incidental or consequential damages
Loss of data, profit or business opportunity
Issues arising from misuse of products, incorrect use, or failure to follow product instructions

Our total liability for any claim shall not exceed the total amount paid for the order that gave rise to the claim.

Product Information and Use

Skincare product performance may vary depending on skin type and usage.
Products are not intended to diagnose, treat or cure medical conditions.
Users should discontinue use if irritation occurs and consult a professional when necessary.

Third-Party Links

Our website may contain links to third-party websites for convenience. We do not control or endorse these sites and are not responsible for their content or policies.

Personal Data and Privacy

Your personal data is processed in accordance with our Privacy Policy and KVKK Clarification Text.
By using our website, you consent to the processing of your personal information as described in those documents.

Termination of Access

We may suspend or terminate access to the website for users who violate these terms or engage in harmful activities.

Applicable Law and Dispute Resolution

These Terms of Service are governed by the laws of the Republic of Türkiye.
Any disputes shall be resolved by the Istanbul Courts and Enforcement Offices.

Company Information

Oyaseraya Kozmetik Ltd. Şti.
Mehterçeşme Mah. 1881 Sk. C-Blok No.19 Daire No:28
Esenbahçe Konutları, Esenyurt, İstanbul

E-mail: iletisim@oyaseraya.com
WhatsApp: 0545 840 22 81