Privacy policy

Privacy Policy and KVKK Clarification Text

This Privacy Policy explains how Oyaseraya Kozmetik Ltd. Şti. collects, uses, stores and protects your personal data when you visit our website or make a purchase. Your data is processed in accordance with Law No. 6698 on the Protection of Personal Data (KVKK) and applicable e-commerce regulations.

If you have any questions, you may contact us at iletisim@oyaseraya.com or WhatsApp 0545 840 22 81.

Personal Data We Collect

Depending on your interaction with our website, we may collect the following categories of personal data:

Identity information such as name and surname
Contact information such as e-mail, phone number, address
Payment and billing information (processed securely through iyzico; not stored on Oyaseraya servers)
Order details and transaction information
Website usage data such as cookies, IP address, device information
Customer service communications

Purposes of Processing Personal Data

Your personal data may be processed for the following purposes:

Completing your purchases and managing your orders
Providing customer service and responding to inquiries
Processing payments securely through iyzico
Improving website functionality and user experience
Carrying out marketing activities with your explicit consent
Fulfilling legal obligations arising from consumer, commercial and tax legislation
Maintaining records for auditing, security and regulatory compliance

Legal Bases for Processing

Your personal data is processed based on the following legal grounds under KVKK:

Explicit consent where required
Performance of a contract (order processing, delivery)
Compliance with legal obligations
Legitimate interests (fraud prevention, service improvement)
Establishment, exercise or protection of legal rights

Sharing Personal Data

Your data may be shared with:

Cargo and logistics companies for delivery
Payment service provider iyzico for secure payment processing
Technology providers offering hosting, security and analytics services
Legal authorities when required by law

Data is never sold to third parties.

Retention Period

Personal data is retained only for the duration necessary to fulfill the purposes described in this policy, and for the legally required retention periods related to tax, commercial and consumer protection regulations.

Your Rights Under KVKK

You may exercise the following rights regarding your personal data:

Learning whether your personal data is processed
Requesting information about processing
Learning the purpose of processing
Requesting correction or deletion of your data
Requesting notification of corrections to third parties
Objecting to outcomes arising from automated processing
Requesting compensation if you suffer damage due to unlawful processing

You may submit your requests by e-mail to iletisim@oyaseraya.com or via your KEP address to oyaseraya@hs01.kep.tr.

Cookies and Tracking Technologies

Our website uses cookies to enable site functionality, analyze traffic and personalize your shopping experience. Details are provided in our Cookie Policy.
You may manage cookie preferences through your browser or through the cookie banner on our website.

Data Security

We implement technical and administrative security measures to protect your personal data, including:

256-bit SSL encryption
Firewall and network protection
Secure payment processing via iyzico (PCI-DSS compliant)
Access control and data minimization practices

Company Information

Oyaseraya Kozmetik Ltd. Şti.
Mehterçeşme Mah. 1881 Sk. C-Blok No.19 Daire No:28
Esenbahçe Konutları, Esenyurt, İstanbul

E-mail: iletisim@oyaseraya.com
KEP: oyaseraya@hs01.kep.tr
WhatsApp: 0545 840 22 81