Legal notice

Website Privacy and Information Notice

This Website Privacy and Information Notice explains how Oyaseraya Kozmetik Ltd. Şti. processes the personal data of users and visitors who access or interact with the website https://oyaseraya.com. This notice is provided to inform you about the categories of data collected, the purposes of processing, and your rights regarding your personal information.

Oyaseraya collects personal data through the website, social media accounts, e-mail, WhatsApp, customer service channels, cargo and logistics providers, and notifications from administrative authorities, in accordance with applicable data protection laws and principles.

Use of Cookies

During your visit to the website, cookies are used to improve functionality, enhance the user experience, measure performance and remember your preferences.
For detailed information about our cookie practices, please refer to our Cookie Policy.
You may manage cookie preferences through the Consentmo cookie management tool or your browser settings.

Categories of Personal Data and Types of Data Collected

The following categories of data may be collected from Members:

Identity Information: Name, surname
Contact Information: E-mail address, phone number, postal address
Customer Transaction Information: Order details
Transaction Security Information: IP address, log records, device information, access time and date
Marketing Information: Browsing behavior, past usage, responses to campaigns, cookie-based analytics
Location Information: General location information used to access the platform

For Visitors, the following data may be processed:

Transaction Security Information: IP address, log records
Marketing Information: Browsing behavior, cookie data
Location Information: General access location

Purposes of Processing Personal Data

Personal data may be processed for the following purposes:

Managing orders, payments and deliveries
Handling membership and account operations
Providing customer service and responding to inquiries
Conducting communication activities
Carrying out marketing, promotions and campaign activities with explicit consent
Ensuring information security and system integrity
Conducting legal, compliance and audit processes
Improving the website and user experience

Legal Grounds for Processing

Personal data may be processed based on:

Your explicit consent
Necessity for the performance of a contract (order and delivery management)
Compliance with legal obligations
Legitimate interests that do not override your fundamental rights
Circumstances where processing is necessary for establishing, exercising or protecting a legal claim

Transfer of Personal Data

Personal data may be transferred to the following parties for the purposes stated above:

Cargo and logistics companies for delivery services
iyzico as the payment service provider for secure payment processing
Technology service providers offering hosting, analytics and security services
Authorized public authorities when legally required

Data is never sold to third parties under any circumstances.

Your Data Protection Rights

You have the following rights regarding your personal data:

To learn whether your personal data is being processed
To request information about the processing
To learn the purpose of processing and whether it is used appropriately
To request correction of incomplete or inaccurate data
To request deletion or destruction of your data
To request notification of corrections or deletions to third parties
To object to outcomes resulting from automated processing
To request compensation if you suffer harm due to unlawful processing

Requests can be submitted via e-mail to iletisim@oyaseraya.com or through the KEP address oyaseraya@hs01.kep.tr.

Changes to This Notice

Oyaseraya may update this notice when necessary.
The latest version will be published on the website and becomes effective upon publication.

Company Information

Oyaseraya Kozmetik Ltd. Şti.
Mehterçeşme Mah. 1881 Sk. C-Blok No.19 Daire No:28
Esenbahçe Konutları, Esenyurt, İstanbul

E-mail: iletisim@oyaseraya.com
KEP: oyaseraya@hs01.kep.tr
WhatsApp: 0545 840 22 81