Distance Sales Agreement

Distance Sales Agreement

This Distance Sales Agreement (“Agreement”) is electronically formed between the buyer (“Customer”) and Oyaseraya Kozmetik Ltd. Şti. (“Seller”) in accordance with the Law on Consumer Protection No. 6502 and the Distance Contracts Regulation, regarding the order placed by the Customer through the website https://oyaseraya.com.

Seller Information

Oyaseraya Kozmetik Ltd. Şti.
Mehterçeşme Mah. 1881 Sk. C-Blok No.19 Daire No:28
Esenbahçe Konutları, Esenyurt, Istanbul
Postal Code 34515
Trade Registry No. 1093252
Tax Office: Beylikdüzü – 6491318601
MERSIS No. 0649131860100001
E-mail: iletisim@oyaseraya.com
WhatsApp: +90 545 840 22 81

Customer Information

The Customer information (name, surname, address, phone, e-mail) provided at checkout is considered valid for this Agreement.

Subject of the Agreement

This Agreement regulates the rights and obligations of the parties regarding the sale and delivery of the products ordered electronically by the Customer. Product characteristics, prices and payment details are displayed on the website at the time of the order.

Products and Delivery

Products purchased by the Customer are delivered to the address specified during checkout.
Delivery times depend on the courier service and the destination.

Once the product is delivered to the Customer or the designated recipient, the Seller’s delivery obligation is fulfilled.
The Seller is not responsible for delays caused by the courier company.

Payment Terms

Payments are securely processed through iyzico.
Orders are not processed until payment is successfully completed.

Right of Withdrawal

The Customer may exercise the right of withdrawal within 14 days from the date of delivery.
The Customer must notify the Seller via e-mail or WhatsApp within this period.

Returned products must be unused, unopened and sent in their original packaging.

The right of withdrawal cannot be used for:
Opened cosmetic products for hygiene reasons, customized products or short-dated products.

Consequences of Withdrawal

Once the returned product is received and approved, a refund will be issued within 3–5 business days.
Return shipping costs belong to the Customer unless the product is defective or incorrect.

Delivery and Risk

Responsibility for the product transfers to the Customer upon delivery.
If the package appears damaged, the Customer should request a damage report from the courier.

Customer Obligations

The Customer is responsible for providing accurate and complete order information.
If delivery fails due to incorrect or incomplete information, additional costs belong to the Customer.

Dispute Resolution

In case of disputes, the Customer may apply to Consumer Arbitration Committees or Consumer Courts in accordance with Law No. 6502.

Enforcement

This Agreement becomes valid once the Customer completes the order on the website.