KVKK Clarification Text

KVKK Clarification Text

This KVKK Clarification Text has been prepared to inform individuals about the processing of personal data collected by Oyaseraya Kozmetik Ltd. Şti. through the website https://oyaseraya.com, in accordance with the Personal Data Protection Law No. 6698 (“KVKK”).

Data Controller

Oyaseraya Kozmetik Ltd. Şti.
Mehterçeşme Mah. 1881 Sk. C-Blok No.19 Apartment No:28
Esenbahçe Konutları, Esenyurt, Istanbul

E-mail: iletisim@oyaseraya.com
KEP: oyaseraya@hs01.kep.tr
WhatsApp: +90 545 840 22 81

Methods of Collecting Personal Data

Your personal data may be collected through the following channels when you visit or use our website:

Website cookies
Membership and order forms
E-mail and WhatsApp communication
Customer support channels
Cargo and delivery processes
Social media interactions
Notifications from administrative authorities

Categories of Personal Data Processed

The following personal data categories may be processed:

Identity Information (name, surname)
Contact Information (phone number, e-mail, address)
Customer Transaction Information (order details, payment information)
Transaction Security Information (IP address, log records)
Marketing Information (cookie data, campaign interactions)
Location Information

Purposes of Processing Personal Data

Your personal data may be processed for the following purposes:

Managing orders, payments and delivery processes
Managing membership accounts
Responding to customer requests and complaints
Conducting campaigns, promotions and marketing activities (with explicit consent)
Carrying out information security processes
Fulfilling legal obligations
Conducting audits, reporting and record-keeping
Improving website performance and user experience

Transfer of Personal Data

Your personal data may be shared with the following parties for the purposes listed above:

Cargo and logistics companies
iyzico for secure payment processing
Technology providers offering hosting, security and analytics services
Public authorities when legally required

Your data is never sold to third parties.

Legal Grounds for Processing Personal Data

Your personal data may be processed based on the following legal grounds:

Explicit consent
Performance of a contract
Legitimate interests
Compliance with legal obligations
Establishment, exercise or protection of a legal right

Rights of the Data Subject

Under Article 11 of KVKK, you have the following rights:

To learn whether your personal data is processed
To request information about processing activities
To learn the purpose of processing and whether it is used appropriately
To request correction of incomplete or inaccurate personal data
To request deletion or destruction of personal data
To request notification of corrections or deletions to third parties
To object to negative outcomes resulting from automated processing
To request compensation for damages arising from unlawful processing

You may submit your requests via e-mail to iletisim@oyaseraya.com or through the KEP address oyaseraya@hs01.kep.tr.

Retention Periods

Your personal data is stored for the period required by relevant legislation or for the purpose of processing, after which it is deleted, destroyed or anonymized.

Changes to This Clarification Text

Oyaseraya reserves the right to make changes to this Clarification Text.
The updated version becomes effective once published on our website.